KMWorld 2017 Speaker List

V. Mary Abraham Rima Al-Awadhi Heidi Araya Scott Armstrong Lisa Austin Kaustubh Bapat Peter Barcelo Jr. Les Barker Steve Barth Holly C. Baxter Bryan Bell Jeremy Bentley Sarah Ann Berndt Arno Boersma Kim Bullock Gloria Burke Pat Byrd Filip Callewaert Cory Cannon Frank Cervone Glen Chambers Onkar Chandel Michelle L. Chrzanowski Dave Clarke Jim Clarke … Continue reading KMWorld 2017 Speaker List

Keynote – Wow, Woo, Win: KM for Customer Delight

Wednesday Keynotes – Wednesday 8 November 08:45 – 09:45 Our popular writers, speakers, and authors of Wow, Woo, Win: Service Design, Strategy & the Art of Customer Delight look at how customer experience and service design can enhance knowledge sharing and success in organizations. They discuss the importance of designing your organization around service and offer … Continue reading Keynote – Wow, Woo, Win: KM for Customer Delight

Keynote – Wow, Woo, Win: KM for Customer Delight

Keynotes: Wednesday – Wednesday 8 November 09:00 – 09:45 Our popular writers, speakers, and authors of Wow, Woo, Win: Service Design, Strategy & the Art of Customer Delight look at how customer experience and service design can enhance knowledge sharing and success in organizations. They discuss the importance of designing your organization around service and offer … Continue reading Keynote – Wow, Woo, Win: KM for Customer Delight