Voice of the Customer

Tuesday Sessions – Tuesday 15 November 
10:45 – 11:30

For EY, part of its enterprise search program is a robust voice of the customer program. Ed Dale gives a holistic view of how EY did this, from establishing the business case for the program all the way through to implementation. He shares actual experiences with staffing and growing a successful program and show a demo. He offers key insights, proven techniques, and lessons learned. Separately, Matt Riley brings us up to date with new developments with Swiftype’s search engine.

Presented by: Ed Dale, Matt Riley