Category Archives: Workshops

W1: KM 101

Morning Preconference Workshops – Monday 14 November 
09:00 – 12:00

Are you new to knowledge management? Want to learn about all the possibilities for making your organization smarter, more collaborative, innovative, and productive? Join our expert knowledge manager to gain insights and ideas for building a robust KM program in your organization—even if it is called by another name! This workshop highlights a range of potential enterprise KM activities being used in real organizations and shares how these activities are impacting the bottom line. It shows real KM practices and discusses various tools and techniques to give those new to KM a vision of what is possible in the enterprise. Check out the complementary afternoon workshop 12, KM 102!

Presented by: Stan Garfield

Pre-Conference Workshops

Pre-Conference Workshops & Enterprise Solutions Grand Opening Reception – Monday 14 November 
09:00 – 16:30

Your choice of two half-day pre-conference workshops is included when you register for a Platinum Pass with Workshops. You can view the full list of workshops offered here. Learn more about our Platinum Pass option here.

W2: Inspiring Action With Storytelling

Morning Preconference Workshops – Monday 14 November 
09:00 – 12:00

How do transformational leaders connect and engage with their audiences and inspire enduring enthusiasm for strange new ideas? How can you connect with your stakeholders, colleagues, staff, partners, or funders? Denning explains why traditional approaches to leadership communication don’t work and reveals the hidden patterns that effective leaders use to spark change. He shows how anyone can inspire enduring enthusiasm for a cause, even in skeptical, cynical, or even hostile audiences and provides a comprehensive guide to the nitty-gritty of how to use storytelling to spark enduring enthusiasm for change, one of the hardest parts of KM!

W3: Complexity-Based Design Thinking

Morning Preconference Workshops – Monday 14 November 
09:00 – 12:00

Based on their award-winning Harvard Business Review article, well-known and popular workshop leaders share their insights, tips, and techniques on complexity-based design thinking. Use their approach to think differently and hack the KM initiatives of your organization to make them more effective.

Presented by: Dave Snowden, Mary Boone

W4: Hack KM With Scenario Planning: Co-Create 4 Futures to Challenge Your Assumptions

Morning Preconference Workshops – Monday 14 November 
09:00 – 12:00

This workshop explores the social, technological, economic, environmental, and political uncertainties that create the context in which organizations deliver knowledge management solutions. It exposes attendees to the basic ideas of scenario planning, allowing them to brainstorm the uncertainties related to KM and explore how those uncertainties can lead to multiple possible futures. Participants use scenario planning to co-create four different futures, each with divergent but plausible narrative for the future of KM. They learn how to employ these futures to drive innovation, reduce risks associated with uncertainty, and create an early-warning system that helps them better anticipate and negotiate change. Attendees gain a working familiarization with scenario planning, an understanding of the uncertainties facing the discipline and take away a practical strategic framework as a starting point for better navigating the future. The futures created in this workshop are shared in the closing KMWorld keynote on Thursday afternoon.

Presented by: Daniel W. Rasmus

W5: Delivering an Intranet in 100 Hours!

Morning Preconference Workshops – Monday 14 November 
09:00 – 12:00

You can deliver a new intranet to your company in 8 weeks or less. Modern intranet software doesn’t require teams of developers or yearlong projects. In this practical workshop, McGrath explains his no-nonsense intranet delivery methodology, refined through hundreds of intranet engagements. It focuses on the highest-impact tasks and encourages action—and learning from that action—rather than excessive planning. Attendees leave this workshop with a project plan, templates for key deliverables, and the confidence to deliver an intranet—quickly!

Presented by: Chris McGrath

W6: Creating Effective Search Solutions With SharePoint

Morning Preconference Workshops – Monday 14 November 
09:00 – 12:00

This workshop focuses on the search capabilities of SharePoint 2016 and how to match them to a variety of search needs and strategies. Attendees get deep-dive information about the architecture, search capabilities, and tools—including content capture and enrichment, ranking models and relevancy, query rules, result templates, and management console. Fried shares effective techniques in the context of case studies and practical tips. Much of this material will be useful to those using SharePoint 2013 search, but there is a special focus on the new capabilities in SharePoint 2016, including next-gen hybrid search. Learn what’s possible, what’s easy, and what to watch out for. Gain an understanding of how to apply SharePoint 2016 and 2013 search capabilities successfully, as well as what pitfalls to avoid.

Presented by: Jeff Fried

W7: Essential SharePoint: Real-World Tips & Strategies for Nontechnical Users

Morning Preconference Workshops – Monday 14 November 
09:00 – 12:00

This workshop provides a practical overview of the possibilities for creating business solutions using SharePoint. It serves as a crash course for beginners as well as people who have some experience with SharePoint and focuses on showcasing what power users can accomplish without IT intervention and without using anything other than “out-of-the-box” capabilities. Learn about how to get started with versatile applications such as Communities of Practice, Activity Tracking, and Team Collaboration. See examples of real SharePoint sites supporting a variety of business functions. Take away an understanding of the “art of the possible” and practical tips that you can apply as soon as you get back to the office.

Presented by: Susan S. Hanley

W8: Successful Social for the Enterprise

Morning Preconference Workshops – Monday 14 November 
09:00 – 12:00

Modern intranets are steadily becoming more “social” and “collaborative,” but this can mean many things. Some recent intranets put social at the heart of everything (including the homepage), while others supplement existing sites with simpler features, such as commenting. While this is still a rapidly evolving space, intranet teams in the real world need to make concrete decisions with confidence. This interactive workshop covers four key steps for social intranets: exploring the opportunities; looking at social intranet examples around the globe; exploring the reasons, benefits, and business cases for social; and understanding your organizational landscape. Every organization is different, and this has a big impact on the what, where, when, and how of social intranets. Choose what to launch. Where to start, what to launch and for whom: There are multiple options to choose from, depending on your strategy and organizational context. There is a growing list of best practices to draw on to make social a success relating to design, launch, adoption, and governance. This inspirational and practical workshop mixes plenty of screenshots and examples with discussions and activities. Get a greater sense of confidence and knowledge about social intranets and see lots of options for your organization.

Presented by: Rebecca Rodgers

W9: Improving Internal & External Knowledge Sharing

Morning Preconference Workshops – Monday 14 November 
09:00 – 12:00

Expert knowledge is difficult to capture and transfer effectively, because it involves deeply embedded skills that an expert may not be consciously aware of using and may not understand how to share. The challenge this poses is how to capture and transfer that knowledge among coworkers and external partners who need to work together on critical, high-stakes projects. Without effective knowledge transfer strategies, these valuable lessons learned and best practices are often lost. This is especially difficult with experts in niche specialties, when parties are geographically dispersed, and when the people who need the knowledge work in different organizations. The knowledge in each of these situations can be easily lost, yet it is knowledge essential to the success of the mission, especially in emergency situations such as responses to natural disaster events that are time-critical. Based on case studies of more than 200 top-level executives, engineers, and scientists at Fortune 500 companies, the military, and multiple government agencies, this workshop begins by offering a background of knowledge transfer and flow strategies and then offers effective processes for enhancing knowledge flow at all levels of organizations—both internally and externally. It covers the impact of internal vs. external parties on knowledge transfer, as well as maintaining knowledge flow when organizations are geographically dispersed. Best practices and tools are shared for capturing key knowledge, analyzing and documenting that knowledge, and multiple methods to transfer that key knowledge. The workshop provides an open forum for addressing individual challenges that participants are facing.

Presented by: Holly C. Baxter