Category Archives: Monday

201 Taxonomy Service Startup: Developing Enterprise Capability at Comcast

Track 2: Taxonomy Applications – Monday 6 November 
13:00 – 13:30

Comcast Internal Communications needs an enterprise taxonomy of business terminology to tag enterprise portal content and surface it efficiently in its new enterprise search engine. Hear how Carilla is using his experience creating full-service enterprise taxonomy capability at a multinational pharmaceutical to develop a new road map to guide Comcast in implementing this baseline taxonomy, along with all of the information architecture surrounding it (e.g., principles, standards, guidelines, governance) to create value and be able to grow as enterprise demands increase.

Presented by: Craig Carilla

Validation Techniques to Enhance Usability

Track 1: Taxonomy Foundations – Monday 6 November 
13:00 – 13:30

To ensure maximum success and value of the taxonomy for the organization, it is essential to hear from as many potential users and stakeholders as possible during the taxonomy design process. Capturing quantitative and qualitative feedback from end users is critical to gain consensus and make adjustments to the taxonomy during development. Learn about taxonomy and usability validation techniques that have effectively corroborated the usefulness and intuitiveness of a taxonomy design, the strengths and weaknesses of each technique, a set of tools that supports the process, and real cases studies from private and public sectors.

Presented by: Tatiana Baquero-Cakici, Ben White

Five Reasons Why Taxonomy Adoption Is Not Guaranteed

Track 1: Taxonomy Foundations – Monday 6 November 
13:30 – 14:00

You have done the research, painstakingly developed a foundational taxonomy, presented it to the team and are convinced your content categorization woes are over and the world is a better place already. Three months in though, enthusiasm has waned and adoption is low among the team. Why is this so, and what can you do about it? Roux guides you through some common issues with taxonomy adoption and provides practical ways to overcome them.

Presented by: Lindy Roux

Architecting Taxo Systems: Designing to Support Evolution

Track 2: Taxonomy Applications – Monday 6 November 
13:30 – 14:00

A global Fortune 500 company needed an experience marketing platform that would support any number of business units marketing any number of products to any number of customers across multiple channels with an unknown mix of static and dynamic content and complex personalization yet to be determined—because the company knew it was in transition, the platform would need to evolve without any new development. How do you design a sustainable information architecture when organization, labels, navigation, and metadata are guaranteed to change? Hear lessons from designing this and other flexible organizational systems, and learn approaches to use when architecting sustainable, complex, enterprise platforms.

Presented by: Austin Govella

W12: KM Strategy

Afternoon Preconference Workshops – Monday 6 November 
13:30 – 16:30

This workshop, by a KM pioneer and popular KMWorld speaker, focuses on how to build a successful KM strategy and revitalize knowledge sharing within your organization. Dave Snowden, our engaging workshop leader, takes participants through a step-by-step approach to rethinking the role of the KM function within an organization. It includes creating a decision/information flow map to understand the natural flows of knowledge; defining micro-projects that directly link to the decision support needs of senior executives; mapping the current flow paths for knowledge within the organization; and finding natural ways to manage the knowledge of the aging workforce as well as the IT-enabled apprenticeship. Using real-world examples, Snowden shares winning strategies and insights to rejuvenate your knowledge-sharing practices.

Presented by: Dave Snowden

W12: KM Strategy

Afternoon Preconference Workshops – Monday 6 November 
13:30 – 16:30

This workshop, by a KM pioneer and popular KMWorld speaker, focuses on how to build a successful KM strategy and revitalize knowledge sharing within your organization. Dave Snowden, our engaging workshop leader, takes participants through a step-by-step approach to rethinking the role of the KM function within an organization. It includes creating a decision/information flow map to understand the natural flows of knowledge; defining micro-projects that directly link to the decision support needs of senior executives; mapping the current flow paths for knowledge within the organization; and finding natural ways to manage the knowledge of the aging workforce as well as the IT-enabled apprenticeship. Using real-world examples, Snowden shares winning strategies and insights to rejuvenate your knowledge-sharing practices.

Presented by: Dave Snowden

W12: KM Strategy

Afternoon Preconference Workshops – Monday 6 November 
13:30 – 16:30

This workshop, by a KM pioneer and popular KMWorld speaker, focuses on how to build a successful KM strategy and revitalize knowledge sharing within your organization. Dave Snowden, our engaging workshop leader, takes participants through a step-by-step approach to rethinking the role of the KM function within an organization. It includes creating a decision/information flow map to understand the natural flows of knowledge; defining micro-projects that directly link to the decision support needs of senior executives; mapping the current flow paths for knowledge within the organization; and finding natural ways to manage the knowledge of the aging workforce as well as the IT-enabled apprenticeship. Using real-world examples, Snowden shares winning strategies and insights to rejuvenate your knowledge-sharing practices.

Presented by: Dave Snowden

W12: KM Strategy

Afternoon Preconference Workshops – Monday 6 November 
13:30 – 16:30

This workshop, by a KM pioneer and popular KMWorld speaker, focuses on how to build a successful KM strategy and revitalize knowledge sharing within your organization. Dave Snowden, our engaging workshop leader, takes participants through a step-by-step approach to rethinking the role of the KM function within an organization. It includes creating a decision/information flow map to understand the natural flows of knowledge; defining micro-projects that directly link to the decision support needs of senior executives; mapping the current flow paths for knowledge within the organization; and finding natural ways to manage the knowledge of the aging workforce as well as the IT-enabled apprenticeship. Using real-world examples, Snowden shares winning strategies and insights to rejuvenate your knowledge-sharing practices.

Presented by: Dave Snowden

W13: Innovation Communities: Putting KM at the Center of Strategy

Afternoon Preconference Workshops – Monday 6 November 
13:30 – 16:30

Innovation communities are a KM technique focused on the development of strategy and the implementation of business model innovation. This workshop illustrates how these communities can be used to accelerate innovation, derisk change, and greatly improve employee engagement. Learn: why strategy development and business model innovation are knowledge challenges, why networked approaches are so well-suited to KM practice in today’s VUCA environment (volatile, uncertain, complex, and ambiguous.), and explore case studies on how organizations that have used innovation communities to create effective conversations between senior management and staff focused on business model improvement. Develop an innovation community blueprint for your own organization and learn how to sell it to decision makers. From our experienced practitioner, gain theory, case studies, and practical tools for using and explaining the impact of innovation communities. If you’ve always felt that KM should be used to spark and sustain business model innovation, this workshop is for you.

Presented by: Bruce Strong

W13: Innovation Communities: Putting KM at the Center of Strategy

Afternoon Preconference Workshops – Monday 6 November 
13:30 – 16:30

Innovation, a leading attribute of knowledge management, drives organizational success and builds industry leaders.  Accidental innovation, the chance that experience, information, and process improvement come together in a perfect mix is exciting, but rare. Innovation communities are a strategic, and sustainable method for accelerating innovation, mitigating change risk, and empowering employees.  This interactive workshop* engages participants to connect, share, and work toward breakthrough ideas.  Additional exploration will include developing a roadmap for knowledge management and innovation in your own organizational strategy and communicating this value to decision makers.

*Participants are requested to bring their own device in the form of a phone, laptop, or tablet to maximize the engagement experience. 

 

Presented by: Luis Rodriguez, Sarah Ann Berndt