Category Archives: KMWorld2017

W21: Knowledge Fast Flow: Maximize Innovation & Collaboration

Afternoon Preconference Workshops – Monday 6 November 
13:30 – 16:30

The speed that information and idea flows into and through an organization is critical to its survival in our volatile and digitally-transforming world. In this interactive workshop, learn how to bring a slow-moving, zombie-like organization back to life. The workshop leader is an innovative KM practitioner and thought leader who has literally written the book on building smarter organizations. Practical takeaways include how to tell if your organization is in trouble, what to do to accelerate the speed of communication, the value of visual management, and how to make large-scale changes by starting small. Full of tips and techniques, come get lots of tricks to try in your organization!

Presented by: Gordon Vala-Webb

W22: Communication: Ways to Improve for Good KM

Afternoon Preconference Workshops – Monday 6 November 
13:30 – 16:30

Communication is the only way anything gets done. How come we are not better at it? In a post-Trump, post-truth world, being cautious is the least-safe option. Robust engagement with stakeholders, staff, and the public and getting your story out there confidently, early, and appropriately is the best way to be safe and protect your reputation. But in most cases the outside is going faster than the inside, and this needs to change. To do so requires being increasingly agile and effective at communicating with each other. The barriers to this are partly technological but primarily cultural and behavioral. It is therefore those cultural and behavioral aspects of communicating in a connected world on which Semple focuses. Join the former BBC CKO and author as he shares tools and techniques for improving communication in your organization. He illustrates these with real-world examples of how organizations are improving their communication and excelling at sharing knowledge within their enterprise.

Presented by: Euan Semple

W23: Increasing Team Innovation Capacity

Afternoon Preconference Workshops – Monday 6 November 
13:30 – 16:30

The Forge is a Belgian consulting firm that supports teams in increasing their innovative capacity. We talk of an innovative culture if the team succeeds in offering an environment that stimulates its members to ideate and design new processes and products as answers to new and old problems. For the past 3 decades, lots of scientific research has been done on these issues. How can we build that culture—this stimulating environment? The Forge has translated this knowledge in handy tools and techniques that you can use in your team, but the key finding is that it is the quality of team and corporate communication that is the engine of innovation. This workshop is based on an award-winning work practice for knowledge workers, called adaptive or collaborative case management, which fundamentally changes how virtual teams work with information—creating a context in which they “extremely work out loud.” This process combined with principles for the increase of team innovation capacity, prompted joint experiments focusing on the innovation capacity of virtual teams using the collaborative case practice. Get the findings of this research and apply it in your own team.

Presented by: Filip Callewaert, Michaël Van Damme

Keynote – People & Tech: The Future of Knowledge Sharing

Opening Keynotes: Tuesday – Tuesday 7 November 
08:45 – 09:45

People are at the core of knowledge-sharing—the key to high functioning organizations. In John Seely Brown’s words, “We participate, therefore we are.” New and emerging technology can only enhance learning, sharing, and decision making to create successful organizations. Join our inspiring and knowledgeable speaker as he shares his view of the future of people and tech working together to share knowledge and create winning organizations.

Presented by: John Seely Brown

Keynote – Text Analytics for Non-Experts

Opening Keynotes: Tuesday – Tuesday 7 November 
09:45 – 10:00

Text analytics and auto-categorization tend to present themselves to the world as esoteric disciplines supported by complex expert systems. Users are immediately confronted by a jargon-wall built with terminology from computational linguistics, such as “tokenization,” “lemmatization,” and “NLP.” At past KMWorld/Taxonomy Bootcamp events, some practitioners who are attempting to get started with autocategorization projects have voiced a common set of frustrations. Categorizing content shouldn’t require an advanced degree in linguistics. Categorization rules should be simple and transparent. Rules development and taxonomy development should be coextensive rather than separate activities. Rules should be easy to edit, and it should be possible to understand quickly and precisely how changes to taxonomy and rules impact document categorization. This talk explores these issues from a design and user-experience perspective. It outlines a manifesto for demystifying text analytics and for simplifying the process of auto-categorization. The manifesto is aimed at a constituency of content owners and taxonomists and hopes to help them take ownership of the categorization process so they can better control the search and discovery experience for their end users.

Presented by: Dave Clarke

B101: Transforming Portals Into Digital Workspaces

Track B: Digital Workspace of the Future – Tuesday 7 November 
10:45 – 11:30

Rebuilding aging portals is a daunting task. Years of accumulated knowledge and information are stored in portals that have become too big and too convoluted to function efficiently. The potential value of the information stored there is clear, but cleaning portals up and transforming them into a modern, flexible, and scalable digital workspace is no small feat. Our speakers discuss devising and executing a program to transform a dinosaur of a portal into an active hub of multilateral information exchange, describing how they did it and what they learned along the way. This includes the structured and patterned approach to redesign and rebuild the old portal in a systematic and predictable way; the role of internal social networks as tools for both communication and collaboration; the role of information items and contextual search as building blocks of information repositories; introducing the concepts of portal transformation to content owners who were initially resistant and functionally fixed; and selling the large information management project to C-level executives. Merck (known as MSD outside of the U.S. and Canada) is a global biopharmaceutical company whose mission is to discover, develop, and provide innovative products and services that save and improve lives around the world. Hear how it implemented a KM strategy for self-service that considered user experience-driven technology, as well as a change execution management methodology that included process, people, and content. Get tips and success factors on the case for change and the holistic solution for an IT self-service portal that included people, process, content, and technology components.

Presented by: Craig St. Clair, Cindy Larson, Karen Romano, Charles Denecke

C101: Stories & Storms

Track C: Social Collaboration – Tuesday 7 November 
10:45 – 11:30

This mini-workshop begins with our popular storyteller, Snowden, who shares tips and techniques for getting the most out of narrative stories as well as real-world examples where stories have made a significant impact on their communities. This is followed by two more examples. Lolland-Faster (100.000 inhabitants) are two islands in the southern part of Denmark suffering for decades under an unmerited bad image. The media is always inclined to cover the region very negatively, which has generated a collective frustration and low self-esteem. Sydendal highlights an initiative that began gathering all the inhabitants and friends (now 24,000-plus) of the area in a Facebook group. The initiative asked them to collect and share positive stories about themselves and the region. They created a Love Storm archive/library with positive personal stories/photos, etc., to remind journalists and residents of the fantastic resources the islands have, which has led to a new strong sense of pride and love in the region and thousands of posts, comments, and Likes. In 2016, Save the Children embarked on a new global strategy, Ambition for Children 2030. One of the key areas of focus for this strategy is maximizing the use of organizational knowledge to improve program quality and staff efficiency. Hear how a team of two connected 25,000 employees of a global NGO with Workplace by Facebook

Presented by: Kirsten Sydendal, Nicci Gregg, David Kennedy, Dave Snowden