Category Archives: KMWorld16

W11: Collaboration Strategy in a Box

Morning Preconference Workshops – Monday 14 November 
09:00 – 12:00

Leaders want their organizations to collaborate better so they are more efficient —20–25% more productive, according to McKinsey—and more innovative. So someone buys some technology, or hires someone, to “do” collaboration—but then it doesn’t really work. This highly interactive workshop, led by an award-winning practitioner, helps you figure out what “collaboration” means to your organization and how to get the most out of your technology. Walk away with an action plan to make your organization more collaborative.

Presented by: Gordon Vala-Webb

W12: KM 102

Afternoon Preconference Workshops – Monday 14 November 
13:30 – 16:30

Building on the morning KM 101, this workshop provides details on 50 KM components (people, process, and technology categories) and 81 KM specialties (25 categories). Get ideas and insights for a possible KM program in your organization. Garfield includes examples with screen shots of each component and specialty to make sure you understand how they can assist your community. From his vast experience, he also shares 10 fundamental principles and 10 leadership tips for communities of practice, a core of KM.

Presented by: Stan Garfield

W13: KM Strategy

Afternoon Preconference Workshops – Monday 14 November 
13:30 – 16:30

This workshop, by a KM pioneer and popular KMWorld speaker, focuses on how to build a successful KM strategy and revitalize knowledge sharing within your organization. Dave Snowden, our engaging workshop leader, takes participants through a step-by-step approach to rethinking the role of the KM function within an organization. It includes creating a decision/information flow map to understand the natural flows of knowledge; defining micro-projects that directly link to the decision support needs of senior executives; mapping the current flow paths for knowledge within the organization; and finding natural ways to manage the knowledge of the aging workforce as well as the IT-enabled apprenticeship. Using real-world examples, Snowden shares winning strategies and insights to rejuvenate your knowledge-sharing practices.

Presented by: Dave Snowden

W14: Managing Knowledge in the Networked Era

Afternoon Preconference Workshops – Monday 14 November 
13:30 – 16:30

We find ourselves at the beginning of one of the biggest shifts in management practice for decades. Networked technologies and rapidly changing business models are leaving our current practices and assumptions behind. Are you struggling to keep up? Is your ability to manage relationships with clients, peers, and your own teams diminishing as they get ever faster at working things out for themselves? How do you make sure that work gets done, deadlines met, and bosses kept happy when it feels like you are herding the proverbial cats? Join our world leader as he shares new ways of working to gain insights and ideas for developing skills for a exciting era of management based on real examples from real people facing real business challenges.

Presented by: Euan Semple

W15: Intranet Design Deep-Dive

Afternoon Preconference Workshops – Monday 14 November 
13:30 – 16:30

“Design” is now a powerful word for many organizations. In addition to improving customer-facing solutions, there is a renewed focus on delivering intranets that are useful, beautiful and productive. This deep-dive workshop focuses on how to use modern design techniques and principles to deliver an intranet that is a delight to use. Key topics include the following: What is great design?; redesigning the intranet homepage and other key pages; and design techniques and principles. A highly interactive “co-design” approach is used, allowing the design process to be explored (and experienced) in depth. Incredibly practical, this workshop equips you to make design improvements to your intranet, both large and small.

Presented by: Rebecca Rodgers

W16: Storytelling for Leaders

Afternoon Preconference Workshops – Monday 14 November 
13:30 – 16:30

Using a well-established program, our experienced workshop leader teaches you practical techniques for tapping into the power of oral stories to influence, engage, and inspire others. From Melbourne to New York, London to Singapore, thousands of leaders have learned the value and skills for storytelling. In this half-day workshop, learn how to spot stories and build your repertoire; experience three story patterns that will help you build rapport, explain why, and share your lessons; and gain a range of practical tips to make your stories better.

Presented by: Shawn Callahan

W17: Knowledge Mapping: Identifying & Mitigating Knowledge Risks

Afternoon Preconference Workshops – Monday 14 November 
13:30 – 16:30

This workshop introduces a framework and methodology for the use of a knowledge mapping exercise to identify and prioritize knowledge risks in an organization. Having identified these risks, participants identify and discuss strategies to avoid or mitigate them. Lambe shares examples of how other organizations address the issue of knowledge risks. This interactive workshop allows participants to work on their own organization’s issues and challenges, share experiences with colleagues, and learn from other practitioners as well as the experienced workshop leader.

Presented by: Patrick Lambe

W18: Mindset Hacking for Knowledge Co-Creation

Afternoon Preconference Workshops – Monday 14 November 
13:30 – 16:30

One of the biggest barriers to knowledge sharing and innovation in organizations is the ability to see from a different perspective. People subconsciously see “what is” from knowns, rather than being able to create new knowledge from uncertainty to lead toward “what is possible.” To hack predetermined and patterned mindsets, a series of metaphorical images have been created that stimulate conversations about knowledge-related strengths and weaknesses. These have been used in the U.S., Asia, and Australia to explore the diversity of perspectives about how knowledge flows and how it can be accelerated to progress innovation and inform leadership decision-making. This unique approach is easily adaptable to different contexts to highlight a wider range of options than is immediately apparent to those embedded in the problems. The more diverse range of ideas generated, builds stronger foundations for action projects to enhance performance. This perception-centric metaphoric visualization complements pattern recognition in an age where algorithms are routinely used to highlight patterns in big data. It adds human sense-making to the analysis in creative ways to highlight not only patterns, but what may be missing from the patterns to co-create new insights and competitive advantage. The approach is a fast way to transfer and share knowledge, which leads to innovation by engaging members of your communities in positive ways. Engaging and enjoyable for participants, this workshop provides an effective way for people to hack the current organizational culture and biases and create a stronger, sustainable and more successful future.

Presented by: Arthur Shelley

W19: Practical Ways to Demonstrate the Value of KM

Afternoon Preconference Workshops – Monday 14 November 
13:30 – 16:30

Most organizations that practice knowledge management (KM) make some effort to measure the health of their programs by using activity measures to assess how many employees use KM approaches and tools, how often they use them, and how satisfied they are. Organizations with more mature KM programs, however, go beyond simply tracking activity. A more sophisticated approach, called value path measurement, involves evaluating how KM activities influence business processes and outcomes. In other words, is participation translating into results? Tracing links between knowledge sharing and key cost, quality, and efficiency metrics goes a long way toward proving that KM is a value-added business process that yields a positive return on investment. This interactive workshop gives participants tools and techniques to define the value path for their KM programs and approaches. It begins with a brief overview of the importance of measuring the impact of KM—why it matters—then moves through a series of activities to define the value path and identify the business measures that support the value path.

Presented by: Darcy Lemons, Lauren Trees

W20: Management by Design: Designing World-Class KM Experiences

Afternoon Preconference Workshops – Monday 14 November 
13:30 – 16:30

Using the methodology from Rasmus’ book, Management by Design, attendees learn how to leverage design thinking to create more holistic learning and knowledge transfer experiences. With examples such as how to design a meeting, how to capture knowledge from retiring employees, and how to introduce disruptive technology, attendees brainstorm knowledge management experiences and select two to be used as the basis for an in-workshop methodology learning experience. Learn how to apply the Management by Design methodology to create more integrated learning experiences through example designs, and through hands-on work.

Presented by: Daniel W. Rasmus