Category Archives: KMWorld Track C

WELCOME & KEYNOTE: Hacking KM or How to Innovate!

Morning Keynotes – Tuesday 15 November 
08:45 – 09:45

Phillips introduces the concept of maneuver strategy that combines speed, agility, and innovation which he believes should be the pinnacle of corporate strategy today. The three maneuver strategies—preemption, dislocation, and disruption—can be used at any level of planning and can definitely help you hack KM! Get insights and ideas from many real-world examples and be prepared to hack or innovate your organization!

Presented by: Jeffrey Phillips

KEYNOTE: Thinking & Searching Outside of the Box

Morning Keynotes – Tuesday 15 November 
09:45 – 10:00

Our industry helps people retrieve information by searching, browsing, and visualizing the data stored within their content management systems. This endeavor is inherently introspective in so far as it focuses on the close analysis of an enterprise’s internal content. This talk is an exercise in thinking outside of that box. Clarke explores ways in which an enterprise’s internal content can be mined for information, even when the answers don’t always exist within the data we are querying. He discusses the use of natural language processing and semantic query expansion techniques, demonstrating the power of ontologies and machine reasoning to interrogate internal content in new and powerful ways.

Presented by: Dave Clarke, Maish Nichani

C101: Building the Connective Tissue for the 21st-Century Organization

TRACK C • Social Collaboration – Tuesday 15 November 
10:45 – 11:30

Oxfam is an organization working to right the wrongs of hunger, poverty, and injustice. It is a confederation of 17 member organizations, working in more than 90 countries, in the development, humanitarian, and campaigning spheres. The organization employs more than 10,000 people and works with thousands of partner organizations around the globe. Since these organizations are separate legal entities, they have their own platforms, systems, and intranet. Recently, Oxfam embarked on a project to integrate the member organizations, including merging into one intranet, and hence linking these 10,000-plus people into one system. This session highlights both process and product considerations for decision making around intranet design and usability and the approaches taken to move forward. It spans the planning, organization, and initial implementation of the shared intranet platform and touches on additional considerations related to challenges, risks, and the emphasis around building a collaborative culture.

Presented by: Haneen Malallah, Neal McCarthy, Jo Lyon

C102: Communities Matter!

TRACK C • Social Collaboration – Tuesday 15 November 
11:45 – 12:30

Communities of practice are the most popular approach in the KM arsenal, with more than two-thirds of organizations boasting some form of community program. But there are still a lot of questions about how to design effective communities and keep them active and purposeful over the long-term. This session provides practical advice for organizations looking to deploy new communities or increase engagement in/impact from existing community programs. Get tips and techniques for encouraging participation and convincing experts to move their conversations and interactions into the community environment, integrating social network technology into community programs, and making communities truly global so that they connect employees across languages, time zones, and cultures. Based on recent best practices studies on communities, our speakers combine insights with detailed examples from leading organizations with successful community programs.

Presented by: Lauren Trees, Darcy Lemons

C103: Industry Insights: Knowledge @ the Speed of Organizational Change

TRACK C • Social Collaboration – Tuesday 15 November 
13:45 – 14:30

Our industry leaders share their insights on innovative collaborative platforms and programs.

One of the primary goals of KM is to increase organizational agility by quickly transferring knowledge to the right people—getting them up to speed. But speed has always been a challenge in learning. It takes considerable time to develop content, to get it organized and cataloged, and even more time for learners to find and consume legacy courseware of lengthy duration. Byrd illustrates how curated micro-content accelerates learning and shares a sample micro-learning deployment strategy and action plan.

Presented by: David Copps, Patricia Byrd

C104: Social Collaboration Tech: Underachieving & Health-Check

TRACK C • Social Collaboration – Tuesday 15 November 
14:45 – 15:30

Enterprise customers have built solid foundations for employee digital collaboration, but struggle to adopt more advanced, social- and mobile-enabled use cases according to recent survey research. Get the results, implications, and recommendations as well as methods to assess the health of your existing social collaboration environment. Join our experienced research analyst for a fast-paced and hands-on session in a series of structured Q&A exercises designed as a health-check to find out how your situation stacks up against your peers’.

Presented by: Jarrod Gingras