Category Archives: KMW Track A

Keynote – People & Tech: The Future of Knowledge Sharing

Opening Keynotes: Tuesday – Tuesday 7 November 
08:45 – 09:45

People are at the core of knowledge-sharing—the key to high functioning organizations. In John Seely Brown’s words, “We participate, therefore we are.” New and emerging technology can only enhance learning, sharing, and decision making to create successful organizations. Join our inspiring and knowledgeable speaker as he shares his view of the future of people and tech working together to share knowledge and create winning organizations.

Presented by: John Seely Brown

Keynote – Text Analytics for Non-Experts

Opening Keynotes: Tuesday – Tuesday 7 November 
09:45 – 10:00

Text analytics and auto-categorization tend to present themselves to the world as esoteric disciplines supported by complex expert systems. Users are immediately confronted by a jargon-wall built with terminology from computational linguistics, such as “tokenization,” “lemmatization,” and “NLP.” At past KMWorld/Taxonomy Bootcamp events, some practitioners who are attempting to get started with autocategorization projects have voiced a common set of frustrations. Categorizing content shouldn’t require an advanced degree in linguistics. Categorization rules should be simple and transparent. Rules development and taxonomy development should be coextensive rather than separate activities. Rules should be easy to edit, and it should be possible to understand quickly and precisely how changes to taxonomy and rules impact document categorization. This talk explores these issues from a design and user-experience perspective. It outlines a manifesto for demystifying text analytics and for simplifying the process of auto-categorization. The manifesto is aimed at a constituency of content owners and taxonomists and hopes to help them take ownership of the categorization process so they can better control the search and discovery experience for their end users.

Presented by: Dave Clarke

A101: Harnessing the Millennial’s Intrinsic Motivation to Share

Track A: KM Strategies & Practices: People – Tuesday 7 November 
10:45 – 11:30

The majority of research concludes millennials differ from their generational predecessors, and can be characterized by social consciousness. The Micro Focus KM program took that special workforce trait into account by stressing the value of sharing, endorsing attitudes and creating an environment that encourages employees to want to publicly share. Micro Focus Services’ project teams are made up of consultants who are the brightest experts in a particular domain. Big egos tend to protect knowledge and ensure they remain the go-to-person in their subject area. As an antidote, the KM Office focused on embedding knowledge sharing as a desired behavior in the organization’s culture. Sharing should be perceived as critical to the business and as such should be measured in the annual employee’s performance review. Micro Focus Services provides a gamified point-based recognition program with awards for reuse and contribution best practices. The recognition program is able to hit the right buttons for the Services team and opens up the stage for them to show their pride – being the expert in a specific topic and the person to rely on when an issue needs to be resolved. Especially today, when the software services’ business lives with a younger workforce that is used to counting “likes” and “star ratings”. The session demonstrates the tools and techniques used for the recognition program, collaborative content creation and curation, social communities and building on the intrinsic motivation to share.

Presented by: Tanja Rimbach, Vijayanandam V M

A102: Building a New Customer-Facing Collaborative Environment

Track A: KM Strategies & Practices: People – Tuesday 7 November 
11:45 – 12:30

This session highlights the non-technical side in the journey of developing a new customer- facing collaborative extranet environment. Hear about the successes, as well as the lessons learned, in the speakers’ journey to develop a secure and robust SharePoint-based extranet environment to replace a legacy system and surrounding business processes that had been in place for years. Speakers share what worked well and where they underestimated. They cover some of the non-technical side of areas that are key to the success of any KM project, such as collaborating with cross-functional teams, executive sponsorship, designing with the customer in mind, and change management. Get lots of tips and ideas from their engaging presentation!

Presented by: Joan Tirpak, Karen Versola

A103: Minimizing Expert Exhaustion

Track A: KM Strategies & Practices: People – Tuesday 7 November 
13:45 – 14:30

When it comes to KM, the role of people can’t be underestimated. Without people, there is no knowledge to manage. In industry, learning systems have allowed people to connect in new ways. This new medium for sharing information has made organizations more successful and learning more robust. Within this environment, there also is the risk of overworking your experts, most of whom have responsibilities beyond sharing knowledge with colleagues. How do you minimize expert exhaustion and keep these employees engaged without overworking them? The solution comes down to simple collaboration and knowledge sharing strategies. Rose talks about the reasons expert exhaustion occurs, why it is a problem, and how organizations can implement a culture of robust knowledge without inadvertently burning out employees.

Presented by: Ryan Rose

A104: Industry Leaders Conversation

Track A: KM Strategies & Practices: People – Tuesday 7 November 
14:45 – 15:30

This panel of client case studies of successful knowledge sharing in high-functioning organizations and communities. Smartlogic’s CEO uses live customer projects to explain how to automatically process the volume and variety of data, insist on veracity to drive quality insights from data, and use machine learning and AI in combination with information discipline. Byrd illustrates how curated micro-content accelerates learning and shares a sample micro-learning deployment strategy and action plan. Armstrong addresses why BPM (business process management) is the backbone to digital transformation and continuous improvement programs. Using relatable scenarios, tips and tools, real-world lessons learned and compelling case studies, he focuses on why and how a business transformation platform is the future of KM and how to better leverage the work that is already being done.

Presented by: Jeremy Bentley, Pat Byrd, Scott Armstrong