Category Archives: ESD16

WELCOME & KEYNOTE: Hacking KM or How to Innovate!

Tuesday Sessions – Tuesday 15 November 
08:45 – 09:45

Although the application of agile methods to software development is most common, the heart of agile is knowledge management. Agile relies on direct communication and intense collaboration across an integrated team of subject matter experts. Agile focuses on concurrent efforts with learning built into all phases and levels of the effort. Our experts in agile and KM provide a lively discussion of the types of knowledge, key methods of transferring, and sharing.

Presented by: Jeffrey Phillips

KEYNOTE: Thinking & Searching Outside of the Box

Tuesday Sessions – Tuesday 15 November 
09:45 – 10:00

Our industry helps people retrieve information by searching, browsing, and visualizing the data stored within their content management systems. This endeavor is inherently introspective in so far as it focuses on the close analysis of an enterprise’s internal content. This talk is an exercise in thinking outside of that box. Clarke explores ways in which an enterprise’s internal content can be mined for information, even when the answers don’t always exist within the data we are querying. He discusses the use of natural language processing and semantic query expansion techniques, demonstrating the power of ontologies and machine reasoning to interrogate internal content in new and powerful ways.

Presented by: Dave Clarke, Maish Nichani

Voice of the Customer

Tuesday Sessions – Tuesday 15 November 
10:45 – 11:30

For EY, part of its enterprise search program is a robust voice of the customer program. Ed Dale gives a holistic view of how EY did this, from establishing the business case for the program all the way through to implementation. He shares actual experiences with staffing and growing a successful program and show a demo. He offers key insights, proven techniques, and lessons learned. Separately, Matt Riley brings us up to date with new developments with Swiftype’s search engine.

Presented by: Ed Dale, Matt Riley

Finding Meaning & Relevance in Search

Tuesday Sessions – Tuesday 15 November 
11:45 – 12:30

Relevancy ranking has long been a problem for enterprise search. Counting the number of times a text string appears in a document, even with weighting algorithms, has never managed to achieve anything close to satisfying users. Tom Reamy describes a text analytics-based approach that adds meaning to relevancy. Dave Copps explains how augmented intelligence and machine learning influence relevance. Making search results relevant is possible!

Presented by: Tom Reamy, David Copps

Delving Into SharePoint in the Cloud

Tuesday Sessions – Tuesday 15 November 
13:45 – 14:30

Search experiences havent changed much in 30 years, but as digital natives gain influence, the traditional ways of search lose relevance. Robert Bogue provides his view on how search is changing to support a hybrid experience, information access is being improved through Delve, and the power of the Office Graph to determine individual relevancy. Twigkit takes its own approach to search, providing the missing link between cloud and on premises, letting users rapidly develop search and discovery applications that simultaneously access all your data sources, as Stefan Olafsson elucidates.

Presented by: Robert L Bogue, Stefan Olafsson

Evolution of Search

Tuesday Sessions – Tuesday 15 November 
14:45 – 15:30

During the last 4 years, Merck has evolved in its search philosophy and technology. Moving from a poorly received enterprise search experience, it now relies on analytics and key technologies to drive decision making. Stressing authoritative content and quality over sheer volume, Merck is also looking at future improvements as it shifts key pieces to the cloud. Sebastian Klatt also sees the evolution of search in terms of relevance and explains how relevancy is determined, what relevancy alternatives exist, and how to tune relevancy.

Presented by: Daniel Shapiro, Erik Johannessen, Sebastian Klatt