Category Archives: ESD Keynotes

Keynote – People & Tech: The Future of Knowledge Sharing

Tuesday Keynotes – Tuesday 7 November 
08:45 – 09:45

People are at the core of knowledge-sharing—the key to high-functioning organizations. In John Seely Brown’s words, “We participate, therefore we are.” New and emerging technology can only enhance learning, sharing, and decision making to create successful organizations. Join our inspiring and knowledgeable speaker as he shares his view of the future of people and tech working together to share knowledge and create winning organizations.

Presented by: John Seely Brown

Keynote – Text Analytics for Non-Experts

Tuesday Keynotes – Tuesday 7 November 
09:45 – 10:00

At past KMWorld/Taxonomy Bootcamp events, practitioners who are attempting to get started with auto- categorization projects have voiced a common set of frustrations. This talk explores text analytics and auto- categorization from a design and user-experience perspective. It outlines a manifesto for demystifying text analytics and for simplifying the process of auto-categorization. The manifesto is aimed at a constituency of content owners and taxonomists and hopes to help them take ownership of the categorization process so they can better control the search and discovery experience for their end users.

Presented by: Dave Clarke

Keynote – Wow, Woo, Win: KM for Customer Delight

Wednesday Keynotes – Wednesday 8 November 
08:45 – 09:45

Our popular writers, speakers, and authors of Wow, Woo, Win: Service Design, Strategy & the Art of Customer Delight look at how customer experience and service design can enhance knowledge sharing and success in organizations. They discuss the importance of designing your organization around service and offer clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Our speakers share with you how to create “Aha” moments when the customer makes a positive judgment and how to avoid “Ow” moments. They provide tips on how you and customers create a bank of trust, fueled by knowledge of each other’s skills and preferences.

Presented by: Tom Stewart, Patricia OConnell

Keynote – Relevance Maturity Model: Revolutionizing With AI-Powered Search

Wednesday Keynotes – Wednesday 8 November 
09:45 – 10:00

Everyone who engages with your organization is in search of something, whether it’s products, services, people, or support. Too much of their time is spent sifting through useless information. New advances in machine learning and AI technology, combined with contextual search, are finally bringing relevance to every interaction and are making knowledge management a key driver of real business results. See real-world examples of the impact that increased maturity has made on innovative companies. Learn actionable steps to increase the relevance of your organization and start positively impacting your bottom line.

Presented by: Mike Raley