Head of Customer Experience & Product Design
Ryan Rose is Head of Customer Experience & Product Design for the new Cisco Collaborative Knowledge social learning platform developed by Cisco.
Rose leads the Digital Strategy Team within Learning@Cisco that supports the development, build-out, and delivery of Cisco Collaborative Knowledge. Rose is responsible for the overall User Experience design, Customer Experience and Engagement for Cisco Collaborative Knowledge, and supports the development of the solution’s asynchronous collaboration tools.
Working with both the engineering team that is constructing the SaaS offering and the strategy/business team that markets it, Rose focuses on all facets of the end user journey; as such, he manages the creation of content and documentation that describes, details, and demonstrates Cisco Collaborative Knowledge.
In addition to his role developing Cisco Collaborative Knowledge, Rose co-manages the Cisco.com Web Team that updates and maintains the web properties that make up the widely-acclaimed Training and Events section; supported the Learning@Cisco Content Development Team in the Quality Assurance Services group; and acts as a user experience, documentation, and best practices consultant across Cisco supporting a number of software development initiatives.