A201: Making the Unknown Known

Track A: KM Strategies & Practices: Processes – Wednesday 8 November 
10:45 – 11:30

Our experienced speakers provide tips and techniques for making everyday knowledgeintensive activities more process-driven, effective, efficient, and innovative by mitigating daily friction, confusion, and underperformance. Using KM fundamentals, concepts, leadership, and models to enhance knowledge creation, they explain how the capture and sharing of declarative and procedural knowledge, problem-solving, decision making, planning, collaboration, continuity, innovation, and learning are enhanced. They discuss the tools supporting applications, from using knowledge repositories/forums on SharePoint to maximize learning to the use of chat, online meetings, OneNote, etc., to enhance knowledge sharing, innovation, and after-action reviews. They share how they transform knowledge-intensive activities into knowledge processes with related goals and objectives supporting the organization’s mission and vision. Get lots of insights and ideas to use in your environment.

Presented by: Shellie Glass, Peter Barcelo Jr.