A103: Minimizing Expert Exhaustion

Track A: KM Strategies & Practices: People – Tuesday 7 November 
13:45 – 14:30

When it comes to KM, the role of people can’t be underestimated. Without people, there is no knowledge to manage. In industry, learning systems have allowed people to connect in new ways. This new medium for sharing information has made organizations more successful and learning more robust. Within this environment, there also is the risk of overworking your experts, most of whom have responsibilities beyond sharing knowledge with colleagues. How do you minimize expert exhaustion and keep these employees engaged without overworking them? The solution comes down to simple collaboration and knowledge sharing strategies. Rose talks about the reasons expert exhaustion occurs, why it is a problem, and how organizations can implement a culture of robust knowledge without inadvertently burning out employees.

Presented by: Ryan Rose